Delivery & Returns
Delivery and Returns
For orders shipped in Romania, the delivery will be made according to the method selected by the Buyer at the moment of order placement.
For international orders, the orders will be shipped with DHL Express Worldwide. In case the delivery address is outside the coverage area of DHL Express, the Seller reserves the right to contact the Buyer to establish a new delivery option.
The standard delivery time for orders shipped in Romania is 1-2 days from the shipping date.
The standard delivery time for International orders is 3-5 days from the shipping date.
In case the delivery to the address provided by the Buyer can’t be made, the Buyer will be contacted (by phone or email) by DHL Express for rescheduling the delivery. If delivery can’t be made, the parcel will be returned to the Seller’ address, resulting in delivery refusal by the Buyer.
Delivery refusal is subject of non-compliance of the Contract and can be considered an abuse. In this case, the Seller reserves the right to:
- invoice the total shipping cost (from Seller to Buyer and from Buyer to Seller) in case of COD
- retention of the total shipping cost from the paid amount of money, when card payment applies, in which case the Seller will send the Buyer an invoice for the retained amount
In case of delivery refusal for a custom or personalized order, the Seller will contact the Buyer for resending the parcel. For custom orders, the reimbursement of money is not available.
To resending a parcel as a result to delivery refusal, the shipping fee will be borne by the Buyer, even if the initial shipping was free.
6.2 Customs Duty and Taxes
For international order, Customs Duty and Taxes can apply, depending on the law in each country. These costs are borne by the Client. Because taxation is influenced by different criteria, we can’t predict these costs, thus we recommend to contact the local Customs office or taxation authority for precise information.
6.3 Returns and Refund
If you are not entirely satisfied with your purchase, we’re here to help.
Our clients can return a product in 14 days from the delivery date. For the return to be accepted, the products must be unused, in the initial state and packed in the original packing, along with the accompanying elements (Care Guide, Gift, etc.)
Right after receipt, HAUTE CUIR will verify the product condition and will communicate the Client if the return is accepted. If the case, photos will be made to illustrate the condition of the returned products.
When the return is accepted, HAUTE CUIR will refund the product value in maximum 30 days through bank transfer to an account specified by the Client.
The client is responsible for paying the shipping cost for returning a product. If shipping is arranged by us, the shipping fee will be deducted from the refunded amount.
Custom made products (size customization, design personalization or products made on request) can’t be returned.
If you have any questions on how to return your item, please contact as
Before making a return, please contact us to check and establish the return conditions.